How to Fix Face ID on iPhone 13 to 16 Pro Max

How to Fix Face ID on iPhone 13 to iPhone 16 Pro Max

by cvs planet derby
08/26/2026
blog

Face ID is one of the most important security and convenience features on modern iPhones. It allows you to unlock your phone, approve payments, sign in to apps, and access saved passwords using facial recognition. When Face ID stops working, displays an error, or fails to recognize your Face, the problem may be related to software, settings, physical damage, liquid exposure, or the TrueDepth camera system.

At CVSplanet, we provide professional Face ID repair services in Derby for compatible iPhone models, including the iPhone 13 series through the iPhone 16 Pro Max. Our technicians can inspect the device, identify the likely cause of the problem, and provide an appropriate repair solution where possible.

Quick Answer: How Do You Fix Face-ID on an iPhone?

To fix Face-ID on an iPhone, first restart the device, check for iOS updates, make sure nothing is blocking the TrueDepth camera, and reset Face ID in Settings. If the problem persists after troubleshooting, especially after a drop, screen repair, liquid damage, or other hardware damage, the phone may require a professional diagnosis and repair.

For professional assistance, visit CVSplanet at 42 Pear Tree Rd, Derby DE23 6PY, United Kingdom, or call 01332 297792.

Why Is Face ID Not Working?

Face-ID depends on a sophisticated system of sensors and components located around the front camera and display area. A problem with any related component can affect facial recognition.

Common reasons why Face ID may stop working include:

Software glitches or outdated iOS
Incorrect Face ID settings
A dirty or obstructed front sensor area
Physical damage after dropping the iPhone
Liquid or moisture damage
Damage during a previous screen replacement
Problems with the TrueDepth camera system
Damaged internal flex cables or connectors
Hardware faults requiring professional microsoldering or component-level repair

If your iPhone displays messages such as “Face ID is not available” or “A problem was detected with the TrueDepth camera”, basic troubleshooting may not solve the issue.

iPhone Models We Can Diagnose Problems

Our Face-ID diagnostic and repair service in Derby covers compatible models across the iPhone 13 to iPhone 16 range, including:

iPhone 13
iPhone 13 mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 16
iPhone 16 Plus
iPhone 16 Pro
iPhone 16 Pro Max

The exact repair options depend on the model and the specific cause of the Face ID failure.

Step 1: Restart Your iPhone

A temporary software issue can sometimes interfere with Face ID.

Restart your iPhone and test Face ID again after it powers back on. If Face ID works temporarily but repeatedly stops responding, there may be an underlying software or hardware issue.

Step 2: Check the TrueDepth Camera Area

Make sure the area around the front camera and sensors is clean and unobstructed.

Check for:

Dirt or dust
A poorly fitted screen protector
A damaged screen protector
A phone case covering the sensor area
Moisture around the front camera

Carefully clean the top front area of the iPhone using a soft, dry cloth and test Face ID again.

Step 3: Check Settings

Go to:

Settings > Face ID & Passcode

Enter your passcode and make sure Face-ID is enabled for the features you want to use.

You can also try selecting Reset Face ID and setting it up again.

If your iPhone allows you to reset and configure Face-ID successfully, the issue may have been related to settings or software. If the setup process fails, freezes, or displays a TrueDepth camera error, professional diagnosis may be required.

Step 4: Update iOS

An outdated version of iOS can occasionally cause performance or compatibility problems.

Go to:

Settings > General > Software Update

Install the latest compatible iOS update and test Face-ID again.

It is recommended to back up important data before performing major software updates.

Step 5: Check Whether the Problem Started After Damage or Repair

The timing of the problem can provide important clues.

You should seek professional diagnosis if Face-ID stopped working after:

Dropping the iPhone
Cracking or damaging the screen
Water or liquid exposure
A previous screen replacement
Front camera damage
Battery swelling or internal repair
An unsuccessful repair attempt

The TrueDepth system contains sensitive components, and improper handling can cause additional damage. For this reason, attempting to repair Face ID without the correct tools and technical knowledge can create further problems.

Can Face ID Be Fixed After a Screen Replacement?

In some cases, Face-ID problems can occur after screen damage or a screen replacement. The front sensor and TrueDepth-related components must be handled carefully during repair.

If Face ID stopped working immediately after the screen was replaced, a technician can inspect the device for possible connection issues, component damage, or faults affecting the Face-ID system.

At CVSplanet, we can inspect your iPhone and determine whether the issue may be repairable.

Can Water Damage Cause Face-ID to Stop Working?

Yes. Liquid exposure can damage sensitive internal components and connectors, including components associated with the TrueDepth camera system.

Sometimes Face ID may stop working immediately after exposure to water. In other cases, corrosion can gradually develop and cause the problem later.

If your iPhone has been exposed to water or another liquid, it is best to have it professionally inspected as soon as possible. Avoid repeatedly charging or attempting unnecessary repairs if there is suspected internal moisture.

Professional Face ID Repair in Derby

If troubleshooting does not restore Face-ID, CVSplanet provides professional diagnostic services for iPhone Face ID problems in Derby.

Our service process focuses on identifying the actual cause of the fault before recommending a repair. Depending on the condition of the device, the issue may involve:

TrueDepth camera system faults
Damaged connectors
Sensor-related problems
Internal component damage
Liquid damage and corrosion
Previous repair damage
Board-level faults

Every iPhone is inspected individually because the repair method can vary by model and type of damage.

Why Choose CVSplanet for iPhone Face ID Repair in Derby?

When Face-ID is not working, replacing random parts without proper diagnosis can waste time and money. A professional inspection can help identify whether the problem is related to software, physical damage, or an internal hardware fault.

CVSplanet provides local repair services in Derby for customers experiencing iPhone issues.

Our location:

CVSplanet
42 Pear Tree Rd
Derby DE23 6PY
United Kingdom

Phone: 01332 297792

We aim to provide a clear assessment of the problem and discuss the available repair options before proceeding.

Face ID Repair for iPhone 13, 14, 15 and 16 Series

The newer iPhone generations use advanced hardware and integrated security systems. Because of this, Face ID repairs require careful diagnosis and model-specific technical knowledge.

Whether you have an iPhone 13, iPhone 14, iPhone 15, or the latest iPhone 16 Pro Max, the first step is determining why Face ID has stopped working.

A professional diagnosis can help answer important questions such as:

Does software cause the problem?
Has the phone suffered physical damage?
Is the TrueDepth camera system affected?
Did the issue begin after a screen repair?
Is there evidence of liquid damage?
Is professional component-level repair required?
Is the Face ID issue repairable?

FAQs

Why does my iPhone say Face ID is not available?

This message may appear due to a software issue or a fault affecting the TrueDepth camera and related hardware. Restarting and updating the iPhone may help with temporary software problems. If the message continues, professional diagnosis is recommended.

Can Face ID be repaired on an iPhone 13?

Yes, some Face ID faults on the iPhone 13 can potentially be repaired depending on the cause and the condition of the original components. A professional inspection is required to determine the available repair options.

Can Face ID be repaired on an iPhone 14?

Physical damage, liquid exposure, sensor faults, or other internal problems may cause iPhone 14 Face ID issues. The repair method depends on the exact diagnosis.

Can Face ID be repaired on an iPhone 15?

Some iPhone 15 Face ID problems may be repairable depending on the affected components and the nature of the damage. A technician should inspect the device before recommending a solution.

Can you fix Face ID on an iPhone 16 Pro Max?

If Face-ID stops working on an iPhone 16 Pro Max, the device should first be diagnosed to identify whether the problem is related to software, the TrueDepth system, physical damage, or another hardware fault.

Should I factory reset my iPhone to fix Face ID?

A factory reset may help in rare software-related cases, but it can erase your data if you do not have a backup. It is usually better to try restarting, updating iOS, and resetting Face ID first.

How long does Face-ID repair take?

Repair time depends on the iPhone model, the cause of the problem, parts or component availability, and whether board-level repair is required. Contact CVSplanet on 01332 297792 for information about your specific device.

How much does iPhone Face ID repair cost in Derby?

The cost depends on the iPhone model and the cause of the fault. A diagnostic inspection can help determine the required repair and provide accurate pricing information.

Get Your iPhone Face ID Checked in Derby.

If Face-ID is not working on your iPhone 13, iPhone 14, iPhone 15, iPhone 16, iPhone 16 Pro, or iPhone 16 Pro Max, CVSplanet can inspect your device and help identify the cause.

Visit us at 42 Pear Tree Rd, Derby DE23 6PY, United Kingdom, or call 01332 297792 to discuss your iPhone Face ID issue and available repair options.

Whether the problem started after a drop, liquid damage, or screen replacement, or appeared without warning, a professional diagnosis can help determine the best next step to restore your iPhone’s Face ID functionality.

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